Frequently Asked Questions

BOOKING & PAYMENTS

  • Yes. We will always have the lowest prices compared to the agents and websites offering our rooms. On top of that we offer free early check-in (2PM) or late check-out (1PM).

  • Yes. When booking directly through our website you will be able to pay with your credit card, we will charge your card automatically 30 days prior to arrival.

    It is the guest’s responsibility to ensure sufficient funds are available on the card at the time of charging. Failed or declined payments may result in the booking being cancelled.

    Please note the owner of the card who pays, has to be one of the travelers checking in.

    Payments via credit card may be subject to a conversion fee which varies depending on which currency you use and your own bank.

    If you require to pay with an Amex card, a payment link can be sent to you via PayPal.

  • We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

  • Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.

  • The rooftop pool area is open from 9am - 9pm.

  • Yes. When booking directly through our website you will be able to pay with your credit card, we will charge your card automatically 30 days prior to arrival.

    It is the guest’s responsibility to ensure sufficient funds are available on the card at the time of charging. Failed or declined payments may result in the booking being cancelled.

    Please note the owner of the card who pays, has to be one of the travelers checking in.

    Payments via credit card may be subject to a conversion fee which varies depending on which currency you use and your own bank.

    If you require to pay with an Amex card, a payment link can be sent to you via PayPal.

  • We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

  • Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.